Terms & Conditions Casino88 — Platform Terms of Use

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and Casino88 ("Platform", "We", "Casino88"). By accessing, registering for, or using any part of the Casino88 platform, you acknowledge that you have read, understood, and agreed to be bound by all terms contained in this document as well as any other policies referenced herein, including Casino88's Privacy Policy and Responsible Gaming policy.

If you do not agree with any part of these Terms, please discontinue your use of the Casino88 platform immediately. Continued use of the platform following any amendment to the Terms constitutes your agreement to the revised terms.

To register and use Casino88 services, you must meet all of the following eligibility requirements at all times:

• At least 18 years at the date of registration and while using the Casino88 platform.
• Having full legal capacity to enter into this binding agreement under applicable local laws.
• Not appearing on Casino88's self-exclusion list or any relevant gambling exclusion programme.
• Not registering on behalf of or for the benefit of any other third party.
• Using your own legitimate funds — not proceeds from any illegal activity — for any deposit into your Casino88 account.

Casino88 reserves the right to request verification documents at any time to confirm a member's eligibility. Documents that may be requested include a valid copy of the member's MyKad or Malaysian Passport, a recent bank statement, or any other documents deemed necessary by Casino88. Failure to provide the requested documents within the stipulated timeframe may result in account suspension or closure.

Each individual is only permitted to have one (1) active account at Casino88 at any time. This includes accounts registered using the same name, phone number, email, IP address, device, or financial information. Registering multiple accounts — whether intentionally or not — is a serious violation of the Casino88 Terms.

You are fully responsible for:

• Ensuring that all information provided during registration is accurate, complete, and kept up to date at all times.
• Keeping your Casino88 account password and login credentials confidential.
• Notifying Casino88 immediately if you suspect any unauthorised access to your account.
• All activity that takes place within your Casino88 account, including all wagers placed and financial transactions carried out.

Casino88 will not be held liable for any losses arising from unauthorised access to your account resulting from your own failure to keep your login credentials secure.

Casino88 accepts deposits in Malaysian Ringgit (MYR) only via approved local Malaysian payment methods. Deposit limits and conditions are as follows:

• Minimum deposit: RM10 per transaction.
• Daily deposit limit (default): RM5,000 — adjustable in your account settings to suit your needs.
• All Casino88 deposits are processed instantly or within a few minutes, depending on the method used.
• Casino88 does not accept third-party deposits — funds deposited must come from an account held in your own name.
• Casino88 does not charge any processing fees on deposits, though third-party payment providers may apply their own charges.

Payment methods accepted by Casino88 for Malaysian members:

Withdrawal requests from a Casino88 account are subject to the following conditions:

• Minimum withdrawal: RM30 per withdrawal request.
• Daily withdrawal limit (standard account): RM10,000. Higher limits are available for Casino88 VIP members.
• First withdrawal from an account requires KYC verification (Know Your Customer) verification is required before processing. This involves submitting a copy of a valid Malaysian MyKad or Passport.
• Withdrawals may only be made to the same Malaysian payment method used for the original deposit — the "return to source" principle, in place to prevent money laundering.
• Casino88 strives to process all approved withdrawal requests within 15 minutes after verification. Under certain circumstances, processing may take up to 24 hours.
• Casino88 reserves the right to delay or place a hold on withdrawals for security review purposes if suspicious activity is detected on the account.

All Casino88 bonuses, promotions, cashback, and special offers are subject to the specific terms and conditions stated alongside each offer. The general terms applicable to all Casino88 bonuses are as follows:

• Every Casino88 bonus comes with wagering requirement that must be met before a withdrawal is permitted. This requirement is typically between 15x and 35x the bonus amount received, depending on the type of promotion.
• Each bonus also carries validity period — typically between 7 and 30 days from the date the bonus is credited. Bonuses not used within the validity period will expire automatically.
• Some Casino88 games may contribute at different rates towards wagering requirements. For example, slots typically contribute 100%, while table games and baccarat may only contribute 10%–20%.
• Casino88 reserves the right to cancel or modify the conditions of any bonus if there is evidence of abuse, manipulation, or any attempt to exploit the promotion.
• A Casino88 member may claim a welcome bonus only once over the lifetime of their membership. Registering a new account solely to claim the welcome bonus again is considered fraudulent.
• The Casino88 VIP Programme (Bronze, Silver, Gold, Diamond) is invitation-based and determined by playing activity. Casino88 reserves the right to change, suspend, or terminate any member's VIP status at its sole discretion.

All games available on Casino88 — including slots, Live Casino, table games, poker, and Sports Betting — are operated according to their respective specific rules. However, the following general rules apply to all games on the Casino88 platform:

• The results of all Casino88 games are final. No appeals may be made against outcomes that have already been processed by the system.
• In the event of a technical disruption during a game session, Casino88 will return the wager to the member's account if the round could not be completed. Winnings that have been fully credited are not affected by any technical disruption occurring after a round has concluded.
• All Casino88 games use a Random Number Generator (RNG) that has been certified by a recognised independent auditing body. This ensures that every game outcome is entirely random and fair.
• The RTP (Return to Player) value for each Casino88 slots game can be found in the respective game information. RTP values are long-term estimates and are not a guarantee of individual winnings.
• Casino88 reserves the right to suspend or void any wager where there is evidence of a technical error, odds discrepancy, or any unusual circumstance that compromises the integrity of the game.

The following are strictly prohibited on the Casino88 platform and may result in account suspension or closure without prior notice:

• Duplicate accounts — registering more than one Casino88 account under the same name, email, phone number, IP address, or device.
• Collusion — colluding with other players to manipulate game outcomes, particularly in poker or Casino88 live games.
• Bonus abuse — manipulating the Casino88 bonus system by any means, including registering new accounts to claim repeat bonuses or employing betting strategies specifically designed to meet wagering requirements without genuine risk.
• Money Laundering — using a Casino88 account as a channel to transfer or invest funds derived from illegal sources.
• Use of automated software — using bots, automated scripts, or third-party software to play or place bets on Casino88 without written authorisation.
• System disruption — any attempt to breach, hack, or disrupt the technical functionality of the Casino88 platform.
• Providing false information — providing false, falsified, or misleading identification documents or personal information to Casino88.

A Casino88 account may be closed or suspended under the following circumstances:

• Upon member request — you may request the closure of your Casino88 account at any time by contacting our customer support team. All eligible funds (after deducting any bonus amounts that have not met wagering requirements) will be returned within 5 business days.
• Self-exclusion — when a member activates Casino88's self-exclusion feature, the account will be suspended for the selected period. Any new accounts registered with the same details during the self-exclusion period will be closed immediately.
• Terms Violation — Casino88 reserves the right to close an account and forfeit its balance if a member is found to have violated any terms in this document, particularly the prohibitions set out in Section 8.
• Inactive — Casino88 accounts that are inactive (no login or activity) for 12 consecutive months may be subject to a monthly maintenance fee of RM10, or account closure once the balance reaches zero.

Casino88 shall not be liable under any circumstances for:

• Any financial losses or indirect damages arising from the use of, or inability to use, the Casino88 platform.
• Service disruptions, delays, or technical failures caused by factors beyond Casino88's control, including internet outages, third-party infrastructure issues, or force majeure events.
• Losses arising from unauthorised access to your account as a result of your own negligence in safeguarding your login credentials.
• Content, products, or services provided by third-party game suppliers that partner with Casino88.

Casino88's total maximum liability to any member in any single incident shall not exceed the total amount deposited by that member in the 30 days preceding the incident in question.

Casino88 is fully committed to responsible gaming practices. We provide a range of tools you can use to manage your playing activity:

• Deposit Limit — set daily, weekly, or monthly deposit limits to manage your spending on Casino88.
• Loss Limit — set a maximum loss limit you are comfortable with over a given period.
• Session Time Limit — limit the time you spend in each Casino88 gaming session.
• Temporary Self-Exclusion — suspend access to your Casino88 account for a period of between 24 hours and 6 months.
• Permanent Self-Exclusion — permanently close your Casino88 account if you feel that gambling is negatively affecting your life.

All of the above tools are accessible directly from your Casino88 Account Settings without needing to contact the support team. Casino88 encourages all members to set appropriate limits before starting a gaming session. For more information on responsible gaming practices, please visit the Responsible Gaming Casino88.

Casino88 reserves the right to update, amend, or replace any part of these Terms & Conditions at any time at its sole discretion. The notification process is as follows:

• Any material changes to these Terms will be communicated to all Casino88 members via their registered email and/or a prominent notice on the platform at least 7 calendar days before those changes take effect.
• For minor changes that do not affect members' fundamental rights, Casino88 may make updates without prior notice and will update the date at the top of this document accordingly.
• Continued use of the Casino88 platform after the effective date of any Terms update constitutes full acceptance of and agreement to the revised terms.
• Members who do not agree with the amended Terms have the right to close their account before the changes take effect by contacting the Casino88 support team.

These Terms & Conditions and all disputes arising from them shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Casino88 is licensed to operate.

Should any dispute arise between a member and Casino88, the following steps should be followed:

• Step 1 — Contact Casino88 Support: Submit your complaint to the Casino88 customer support team via live chat or support email. We are committed to resolving all complaints within 72 working hours.
• Step 2 — Internal Review: If you are unsatisfied with the initial response, you may request a more thorough internal review to be handled by Casino88 management.
• Step 3 — Regulatory Body: If a dispute remains unresolved, the member has the right to refer the complaint to the regulatory body that issued Casino88's operating licence for independent resolution.

Casino88 is committed to resolving all disputes in a fair, transparent, and timely manner. Our Malay-speaking support team is available to assist you throughout the process 24 hours a day, 7 days a week.